Complaint Management
- Is an integrated Annual Maintenance Contract Management and Complaint Monitoring Software which lends a helping hand in providing efficient and effective after sales service to customers.
- Maintains database of customers with complete details of billing address, installation address, and equipment installed along with the location of the equipment, configuration of the equipment and so on.
- Keeps track of the status of the equipment under warranty or under annual maintenance contract or out of contract or out of warranty.
- Records whether the AMC payment is to be received monthly, quarterly, half yearly or yearly or the service is to be provided on the visit basis.
- Allows easy but secured renewal of the Annual Maintenance Contract.
Prints the Annual Maintenance Contracts in advance as per the specified format.
- Provides a quick search based on the customer code, customer name, address, phone numbers, e-mail address or the name of the contact person.
- Books the complaint of the customer with predefined complaint codes and other necessary information.
- Displays the history of the earlier complaints lodged by the customer enabling better communication with the customer and effective follow up with the maintenance personnel.
- Monitors the status of the pending complaints along with the age of the complaints.
- Generates statistical data for number of complaints booked, nature of complaints, item wise complaints, ageing of complaints, average time taken to attend the complaint.
- Maintains the periodicity and the status of the preventive maintenance to be carried out.
- Maintains the complete record of spare parts received from the suppliers and the spare parts issued for maintenance.
- Maintains complete record of equipment received from customers or returned to customers after repairing along with the record of equipment issued to suppliers for repairing or received back from suppliers after repairing.
Reports
- Due for AMC Renewal
- Due for Preventive Maintenance
- AMC Register
- AMC Printing
- Area wise Complaint Register
- Item wise Complaint Register
- Area wise Complaint Slip
- Engineer Performance Report
- Customer wise Maintenance History
- Aging Analysis of Complaints
- Complaint Analysis and Statistics
- Spare Parts Stock Register
